Shipping Policy

You will receive an order confirmation once your order is processed.

When you pay via Paypal, you will receive a separate confirmation from Paypal.

If you have not received an order confirmation from PayPal, please verify that you have completed the payment process.

You will receive an automated confirmation e-mail from us when your order has been shipped that includes the tracking information.

We currently offer Australia Post Parcel Post including to international locations which will vary for each country.

Dispatch Time

All orders are processed and dispatched within 1 business day. 

Customer will be notified immediately if any delays may occur during this process.

Delivery time

Express Post is next business day delivery (after dispatch) within the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days. 

Domestic orders are fulfilled through Australia Post, Parcel Post with an estimated shipment time of 3-10 business days. 

International orders are fulfilled through Australia Post International with an estimated shipment time of 1-3 weeks.

Please note that shipment time is not guaranteed by Aussie Inked or Australia Post.
We are not responsible for any delays that do not result from our error.
Aussie Inked is not responsible for an order once Australia Post has marked it as "Delivered”.

To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.

Possible Delays

All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia.

International Shipping

Shipping charges are based upon the weight of your order and the destination country of your order. Once you have your order completed in your shopping cart you can select your destination country to see the shipping options available to you and how much they cost. 

Orders that are designated for international shipping outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees.

If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 10% restocking fee.

Aussie Inked is not responsible for return of shipments or reimbursement of lost packages or damaged products.

Cancellations

You may CONTACT US within 1 hour of placing your order during business hours to request a cancellation. Refunds for cancellations are applied once we provide confirmation.

Please note returns and exchanges may require up to 10 working days to process.

Promotions

While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and the specified time range.

If you have difficulty in processing any promotions, please CONTACT US.

Follow us on FACEBOOK and INSTAGRAM for the latest promotions and giveaways!